Strategic and operational planning are two equally important points on the business
performance continuum. Focus and alignment are the keys to successful execution of both the strategic and operating plans
of an enterprise. Our expertise lies in knowing how strategy translates to operations and the differences between the
two. We believe in the saying "don't confuse activity with results". A frequent cause of unsatisfactory execution is a lack
of actionable peformance measures and alignment of goals to those measures.
Whether performance changes are needed at the operational or strategic
level, a clear focus must be established on what matters. Our firm can assist business leaders to answer the following questions:
- What are the critical business outcomes that must be achieved?
- How can I translate strategic concepts into measurable units?
The next step is creating alignment of the levels in the organization
and the business planning lifecycle as a whole. Our firm can assist business leaders to address the following in this process:
- How can strategic measures be "cascaded" from the top down?
- What are the drivers of the required outcomes and how do I measure them?
- How can measurement processes be integrated into the business planning cycle
without bogging down execution?
At the operational level, we can assist clients to answer the following questions:
- Are my current metrics reliable and valid measures of my operational goals? If
not, which ones would be better?
- What are the drivers or leading indicators of my key success factors?
- How can I create linkages across metrics in support of key processes for operational
improvement?
- How do I establish accountability for results?
Once a clear blueprint for measurement is designed, we can partner with
clients to develop a change program to prepare management and the workforce to take ownership of it.
